SHIPPING INFORMATION

Items that are in stock will be shipped as soon as the payments are cleared which typically takes between 24 to 48 hours from the time the order was placed. We accept orders for items that we have in stock currently and are soon to be re-stocked.

DOMESTIC SHIPPING

Domestic orders are shipped to arrive at your doorstep within 1-7 working days of receipt of the order or sometimes sooner depending on locality.

SAME DAY DELIVERY WITH HYDERABAD AVAILABLE ON REQUEST

We charge a flat shipping fee of Rs.100  for delivery of order within 24 hrs/a days’ time within Hyderabad, subject to availability of jewellery, prompt response from customer and accessibility of your location by our courier agent. For queries please email us on +91-9030271018 or write to us at shubampearlsandjewellery@gmail.com.

INTERNATIONAL SHIPPING

We now offer shipment of our Jewellery across the world. International shipping charges vary according to location and weight. Please call us at +919030271018 with your complete address to check for accessibility of your location by our courier agents and we will get back to you promptly with the best available shipping options.

Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches his or her country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In such cases, you will be responsible for paying these additional fees.  Shubham Pearls takes no responsibility for non delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address and will not provide any refunds in such cases.

International orders take typically 5 to 10 working days (in stock items). If there is a delay, we will notify you. Some heavy or oversized items cannot be shipped internationally. Some destinations may take a while to reach.

What if I have received a damaged product?

We work with quality control measures to ensure that the product is up to standards when shipped. However, it is your responsibility to check for any damage or other discrepancies upon receiving your order and bring the same to our notice promptly. In case you believe your product hasn’t reached you in good condition, that is if the packaging is tampered with or damaged, please refuse to take delivery of the package, and contact us via phone as soon as possible (on the same day) mentioning your order reference number.

In case, upon opening the package, you find a damaged product or other discrepancies (including wrong product), please get in touch with us on number (+91 9030271018) or email us at shubampearlsandjewellery@gmail.com within 1 day of receipt of product. In such cases, we shall arrange to re-deliver your order at the earliest possible time once our team assesses the damage and authorizes the replacement (within 1-2 days).

What if I do not like the product after receiving the product? Can I cancel the order?

Please take a moment to understand that we work we do. To ensure consistency in quality, we do not offer exchange or refunds any grounds.

Please read our RETURNS AND RELACEMENTS POLICY for further details on this.